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Covid-19 coronavirus information from your travel insurance


The Covid 19 epidemic has many implications for world travel. AVI International informs you in real time of the application of guarantees and insurance assistance in the context of Covid-19.

COVID-19 Frequently Asked Questions by AVI TRAVEL INSURANCE

Given the diversity of traveler questions and the rapidly evolving complexity situation, here are 5 simple answers to the most common questions we receive.

We will update this information regularly in the future if necessary.


The traveler is not ill and travels abroad.

How is it covered?
All WHO recommendations should be followed.

If the traveler continues to travel, their medical expenses will be covered abroad until the date the coverage ends.
 If the passenger's local authorities refuse to arrive at the destination, AVI will not be responsible for the costs incurred in this situation.
Contact our service office to obtain an insurance certificate confirming coverage of medical expenses in an epidemiological context, including Covid-19 coronavirus, for countries where local authorities require this specific sign with our contact form.

The traveler is ill with Covid-19 and should receive medical attention.

How are your medical and transportation expenses covered?
The traveler must contact AVI Assistance. A claim will be opened and your medical expenses will be taken care of, even in the case of Covid-19 up to the maximum medical expenses in your insurance policy. The need to return will be evaluated through AVI Assistance.
The AVI Assistance contact number is available on the Passenger Insurance Card and in the AVI Assistance application.

The traveler extends his stay abroad.

Will the traveler be able to extend their travel insurance coverage?
Yes, the traveler will be able to extend their travel insurance and benefit from full AVI coverage that includes medical insurance and return assistance.

A certificate also confirms that medical expenses will be covered in an epidemiological context and in compliance with AVI Assistance medical decisions can be sent by email to countries where this is required to travel.

How can a traveler extend their travel insurance policy?
The procedure remains the same for the initial subscription: once contacted with their personal account, the traveler only needs to create a new quote with their new dates and verify it by paying online.

Important: To take advantage of the full coverage of the policy, the extension must be done before the end of the coverage of the first policy. Otherwise, a 15-day waiting period will apply for medical expenses in case of illness.

The sponsoring agent or organization will cancel or modify the flight.

Will the traveler be compensated for her insurance premium or can she change the dates of her coverage?
Yes, the premium can be compensated by the passenger if the travel agent cancels the trip, once documentary proof of the cancellation is received.

In case the flight is modified, the traveler can also change the coverage dates or the destination, but it is necessary to inform the AVI of the case before the date that coverage begins using our Contact Form.

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Covid-19 coronary information from your travel insurance Insurance assistance includes Covid-19 AVI travel insurance
The Covid 19 epidemic has many implications for world travel. AVI International informs you in real time of the application of guarantees and insurance assistance in the context of Covid-19.

COVID-19 Frequently Asked Questions by AVI TRAVEL INSURANCE


Given the diversity of traveler questions and the rapidly evolving complexity situation, here are 5 simple answers to the most common questions we receive.

We will update this information regularly in the future if necessary.


The traveler is not ill and travels abroad.

How is it covered?
All WHO recommendations should be followed.

If the traveler continues to travel, their medical expenses will be covered abroad until the date the coverage ends.
 If the passenger's local authorities refuse to arrive at the destination, AVI will not be responsible for the costs incurred in this situation.
Contact our service office to obtain an insurance certificate confirming coverage of medical expenses in an epidemiological context, including Covid-19 coronavirus, for countries where local authorities require this specific sign with our contact form.

The traveler is ill with Covid-19 and should receive medical attention.
How are your medical and transportation expenses covered?
The traveler must contact AVI Assist.

The sponsoring agent or organization will cancel or modify the flight.

Will the traveler be compensated for her insurance premium or can she change the dates of her coverage?
Yes, the premium can be compensated by the passenger if the travel agent cancels the trip, once documentary proof of the cancellation is received.

In the case of a flight modification, the traveler can also change their coverage or destination dates, but it is necessary to inform the AVI of the situation before the coverage start date using our contact form.

The traveler is quarantined at the destination and cannot return home on time.

Is it possible to pay the traveler's expenses to extend the stay and compassionate family visits?
The costs of extending the stay (hotels, meals, etc.) and the compassionate visit of a family member in case of hospital admission depend on the local authorities and the protocols established in the country of residence. The insured must contact local authorities for assistance.

The traveler is strongly recommended to extend their travel insurance coverage if they stay longer than originally planned.

Feel free to contact AVI International for additional information related to your trip abroad or your travel insurance contract.
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